Shipments:

We make international shipments. The cost of shipping is included in the sale price exclusively for shipments to Spain (peninsula and Balearic Islands) and Portugal, for other countries can consult us from our contact form.

The Canary Islands and other destinations outside the customs territory of the EU may be subject to taxes and / or duties that would be charged at the time of delivery of the package, borne by the buyer.

 

Deadlines:

Once we receive confirmation of payment from you, you will receive a shipping communication in your email address.
For peninsula, the delivery time is 1 to 3 working days, for the Balearic and Canary Islands the delivery time of the orders is 4 to 6 working days approximately, the shipment will be made by transport agency.
In case of stock break would warn the customer, being able to cancel or modify the order without charge.

 

Payment:

We work with PayPal, PayPal Checkout, Amazon Pay, bank transfer and credit card payment through payment gateway with the Redsys system. Once you have added the product to the cart and decide to continue with the purchase you can choose any of these three payment systems.

 

Returns and warranties:

If you are not satisfied with your product or wish to make an exchange, these must be made in their original packaging within 15 days of receiving the order to manage the return or exchange. If you do not wish to receive another item in substitution will proceed to reimburse the amount you paid when making the purchase to the card or payment system with which the purchase was made. The refund of the amount of the purchase will be made as soon as possible within 10 days following the return of the item and shipping costs arising from such return will be borne by the customer.
In LedecSun we offer 2 years warranty on all our products, during which time we will change the product in case of any manufacturing defect.

 

Data protection and security:

Complying with the rules and conditions on data privacy, we guarantee absolute confidentiality in the information we collect. Your data will be included in a file whose only purpose will be to keep you informed about our products and promotions. However, if you do not wish to be included in this file, write to info@ledecsun.com stating so. For more information about this, go to the “Privacy Policy” section of this website.

 

Products damaged in shipping:

In the event that your order arrives damaged, please let us know by writing an Email to info@ledecsun.com as soon as possible and we will give you an immediate solution. We will proceed to refund the amount you paid when making the purchase to the card or payment system with which the purchase was made.